Fayez Star values your privacy and is committed to protecting your personal data. This Privacy Policy explains what information we collect when you use our vehicle tracking application (“the App”), how we use it, your rights regarding your personal data, and the measures we take to safeguard it.
2. Scope of the Policy
This policy applies to all users of the App, our website, or any related services provided by Fayez Star. By using our services, you consent to the collection and use of your data as described in this policy.
3. Information We Collect
We collect several types of information to provide and improve our services.
A. Account and Identification Data
Full name, phone number, email address, business or residence address.
Account details (username, encrypted password).
Company or client details (company name, commercial registration number if applicable).
B. Vehicle and Location Data (Core Service Data)
GPS coordinates of vehicles, speed, direction, ignition status, timestamps.
Note: Collecting real-time location data is essential for providing tracking services.
C. Device and Connectivity Data
Tracker device information (serial number, device ID, battery level, signal strength).
Server logs, including IP addresses, connection timestamps, and error reports.
D. Billing and Payment Data
When you subscribe to paid plans, we collect billing details and payment method information.
We do not store full credit card information; payments are handled through third-party payment gateways.
E. Cookies and Similar Technologies
We use cookies to manage sessions, remember preferences, and analyze performance.
4. How We Use the Data
Your data is used for the following purposes:
To provide real-time vehicle tracking and fleet management services.
To display vehicle location, trip history, and driving reports.
To send alerts and notifications (e.g., motion alerts, violations, or maintenance).
To process payments and issue invoices.
To provide customer support and resolve technical issues.
To improve and develop our products and services.
To comply with applicable legal obligations or governmental requests.
5. Legal Basis for Processing
We process your data under the following legal bases:
Contractual necessity: To perform our agreement with you and deliver tracking services.
Consent: For specific uses (e.g., marketing, data sharing), we will request explicit consent.
Legal compliance: To meet obligations under applicable laws.
Legitimate interest: For improving services and preventing misuse, while respecting your rights.
6. Data Sharing and Disclosure
We may share your information only as necessary and under strict safeguards:
Third-party service providers (payment gateways, notification systems, analytics).
Government or law enforcement authorities when required by law.
Business transfers: In case of merger, acquisition, or sale of assets, your data may be transferred with proper notice.
We do not sell user location data for marketing or advertising purposes.
7. Data Retention
We retain your personal data only for as long as necessary for the purposes outlined above:
Vehicle tracking and trip history: typically [e.g., 3 years] (adjustable based on client or legal requirements).
Account and profile data: retained during the account’s lifetime + [6 months / 1 year] after closure.
Billing and financial data: retained as required by accounting laws (e.g., 5 years).
You may request data deletion in accordance with the section on User Rights below.
8. User Rights
Depending on applicable laws, you may have the following rights:
Access your personal data.
Rectify inaccurate or incomplete information.
Delete (erase) your data, subject to legal or operational constraints.
Restrict or object to certain types of data processing.
Data portability — obtain a copy of your data in a structured, machine-readable format.
Withdraw consent at any time (without affecting prior lawful processing).
To exercise these rights, please contact us at fayezapp2030@gmail.com .
9. Data Security
We implement appropriate technical and organizational measures to protect your data, including:
Encryption of data in transit (HTTPS/TLS).
Secure password hashing and authentication.
Role-based access controls within our systems.
Regular data backups and disaster recovery plans.
While we strive to ensure security, no system is 100% immune to breaches. We encourage you to use strong passwords and protect your account credentials.
10. Location Tracking and Sensitive Information
Real-time or continuous vehicle location data is considered sensitive information. Users must provide explicit consent before activating continuous tracking. If the App allows sharing a driver’s location with third parties (e.g., supervisors or clients), privacy settings and permissions will be clearly displayed.
11. Children’s Privacy
Our services are not intended for children under 18 years of age. If we become aware that we have collected data from a child without proper consent, we will delete it immediately.
12. External Links
Our App may contain links to third-party websites or services. We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies before providing any personal data.
13. Changes to This Policy
We may update this Privacy Policy periodically. When we do, we will notify users via the App or email before the new policy takes effect. The latest version will always include the “Effective Date” at the top.
14. Contact Us
For any questions or complaints regarding this Privacy Policy, please contact us via:
By clicking “Agree” or by continuing to use this App, you explicitly consent to the collection and processing of your data in accordance with this Privacy Policy, including the use of your vehicle’s real-time location data required to provide tracking services.
